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Case Management

Case management begins when a patient is admitted to our hospital and continues daily until the patient is discharged. We inform proper agencies/insurance companies of medical necessity and intensity of service on all admissions. Case management coordinates with physicians and other departments for pre-certification, certification of admissions and continued stay days. We coordinate and communicate with the Discharge Planner and patient any needs and follow-up the patient may need upon discharge.


The Inpatient and Outpatient Coder analyzes and accurately assigns the appropriate ICD-10 diagnosis and CPT procedure codes in accordance with coding guidelines. The Outpatient coder codes all Emergency Room visits, surgical outpatients, physician clinics and diagnostic test. The Inpatient Coder codes all inpatient and observation admissions.


Open enrollment for the Affordable Care Act usually starts in November through mid-February. Navigators for enrollment are available during this time for consultation regarding your insurance needs. If you have any questions regarding enrollment or need to make an appointment with a Navigator, you can call 251-809-8206 or 251-809-8240 to speak with someone who can help you.


The Case Management Department works with Social Services in many occasions trying to make patients with financial or other concerns. Please feel free to view thier page by clicking here.

Contact Info:

Susan Jennings,RHIA
Case Management Director
(251) 809-8206

Brenda Davenport,LPN
Outpatient Coder
(251) 809-8240

Suzannah Burch, RN
Case Manager
(251) 809-8310